Cancellation and Return Policy
Impact Beauty Brand
Effective Date: 04/01/2025
At Impact Beauty Brand, customer satisfaction is our priority. Please read the following guidelines for cancellations and returns carefully to ensure a smooth shopping experience.
1. Cancellation Policy
1.1 Order Cancellations
- Orders can only be canceled before they are dispatched.
- To cancel your order, please contact our customer support team at [Insert Email/Phone] with your order details.
1.2 Refund for Canceled Orders
- If your order is canceled before dispatch, the full amount will be refunded to your original payment method within 7-10 business days.
1.3 Non-Cancellable Orders
- Orders that have already been dispatched cannot be canceled.
2. Return Policy
We offer a 3-day return window from the date of delivery for eligible products.
2.1 Eligibility for Returns
To be eligible for a return, the product must meet the following conditions:
- It is unused and in its original condition.
- It is returned in the original packaging, including tags, labels, and any accompanying accessories.
- Proof of purchase (order confirmation or invoice) is provided.
2.2 Non-Returnable Items
The following items are not eligible for returns:
- Products marked as "Final Sale" or "Non-Returnable."
- Damaged or defective products due to improper handling by the customer.
2.3 Return Process
To initiate a return:
- Contact our customer support team at [Insert Email/Phone] within 3 days of receiving the product.
- Provide your order details and reason for the return.
- Once your return request is approved, you will receive instructions on how to return the product.
2.4 Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping method to ensure the safe return of the product.
2.5 Inspection and Refund
- Returned products will be inspected upon receipt.
- If the product meets the return eligibility criteria, a refund will be issued to your original payment method within 7-10 business days.
- No Refund For the COD orders.
3. Exchange Policy
- Exchanges are subject to product availability.
- If you wish to exchange an item, please follow the return process and place a new order for the desired product.
4. Contact Us
If you have any questions about our Cancellation and Return Policy, please reach out to us:
Impact Beauty Brand
Email: Tryimpactbeauty@gmail.com
Phone: +917039633925